对于速卖通站内信很多新手卖家都不会写，小编整理了一些站内信模板，一起看看下文介绍：
站内信分类及具体方法:
1、产品问题
问外观相关(尺寸，颜色等)
DearValuedCustomer
Thanksforyourgreatinterestinouritems，Wearegladtotellyouthatthismodelwehave4colors:Black，Green，Blue，Red，andallthecolorinstock，youcandirectlyplacetheorderinmystore.
Oncewereceivethepaymentfromyourside，wewillarrangetheshipmentforyouASAP
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
询问是否有库存
DearValuedCustomer
Thanksforyourgreatinterestinouritems，Infactthisisareallynewiteminthemarket，Wejustsellout，sothenewstockwillarrivein2weeks，Butyoucanplaceanorderfirstinmystore，Oncewehavenewstock，WeneedsendalltheordersaccordingtoOrderDate，earlyorders，weneedshipitfast.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
询问产品功能
DearValuedCustomer
Thanksforyourgreatinterestinouritems，itcanconnectwithtwodeviceatthesametime，Butwehavetestedit，Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
询问产品折扣(利润高可以考虑折扣)
DearValuedCustomer
Thanksforyourgreatinterestinouritems，SinceyouarealreadymyVIPCustomer，wejustapplythediscount$2foryouforthisitemfrommycompany.
Afteryouplacetheorder，plsdonotpayitfirst，Trytoleavememessage，sowewillchangethepriceto$**foryou，andthenletyoufinishthepayment.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
询问产品批发
Dear****
Thanksforyourgreatinteresttomyitems，InfactyourarealreadymyVIPprice，beforeyouhaveboughtmanytimesinmystore，soijustapplytheVIPpriceforyoufrommycompany，AlsowehaveourownfactorySowecanarrangeitfastforyou.
Eachwecanselluonly$**，So**pcspriceis$**，Andiconfirmitwithmyshippingcompany，youneedpaytheTNTshippingfee$**，so**pcstotalpriceis$**，whenuplacetheorder，donotpayfirst，leavememessageletmechangethepriceforyou，afterichange，iwilltellupay，andprioritytosendyourorder.
Ifyouhaveanyquestions，pleasefeelfreetocontactuswaityourkindlyreply，thanks
2、物流问题
询问发货时间
DearValuedCustomer
Thanksforyourorder，Infactwehavereceivedyourmoney，UsuallymycompanyQCneedtestitcarefullybeforeweshipping，Becauseweneedguaranteebetterqualityandwellpackageforyou.
Totallyweneedarrangeyourpackagewithin2days，Neverworrythat，Onceweshipped，weneedupdatethetrackingnumberforyou，andgiveyoutherackingwebsite，soyoucanknowyourpackagewhereitisgoingon.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
询问是否支持本地配送
DearValuedCustomer
Thanksforyourgreatinteresttomyitems，ThisitemswehavemanyinstockinRussianWarehouse，WecanshipitforyoudirectlyfromRussianWarehouse，Soyoucanreceiveitreallyfast.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
运送时效(小包)
DearValuedCustomer
Thanksforyourgreatinteresttomyitems，UsuallywesendittoyoubyAliExpressStandardShipping，ThisisAliexpressOfficialShippingWay，Accordingtomyexperience，itwilltake3~4weekstoyourlocalplace.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
3、售后问题
质保时间(1年)
Thanksforyourgreatinteresttomyitems，AlltheitemsinmystoremycompanyQChavetesteditcarefully，andwecanprovideyoutheguaranteefor1year.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.支持本地退货
DearValuedCustomer
Thanksforyourorder，InfactyoucanseewesupportdomesticreturninRussian，Ifyoureceivetheparceldonotlikeit，youcanreturnittoAliexpressRussianWarehousewithin7days.
Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.
海外仓选择不了
DearValuedCustomer
Reallysorryfortheinconvenience，JustbecausewehavesetsomeremoteareafromMoscow，CannotshipitfromRussianWarehouse，ForlongaddressfromMoscowiseasytolosethepackage，alsobuyerneedpayhighshippingfee，soyoucannotchooseshipitfromRussianWarehouse.
Ifokhopeyoucanunderstandit，andplaceorderfromChina，Bestwish
希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买，还是通过站内信处理好店铺的售后服务，都需要注意自己的话术，以免引起对方的误会，导致出现投诉。
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